You're getting this message because you paid for your University of Fashion subscription using your PayPal account, not a credit card.
You'll never see this error message if your PayPal email address is the same as your University of Fashion email address. When you click on our site to cancel a subscription that you paid for through PayPal, our system sends the only email address it has for you to PayPal and PayPal comes back with "We don't know anyone with this email." That's because PayPal only knows your PayPal email.
This problem often happens to our customers who share "Family" PayPal accounts using another family member's email, or customers who use their friends' PayPal accounts to pay for their University of Fashion subscription.
So how can you cancel your University of Fashion monthly subscription?
- Log in to your PayPal account.
- Click Profile at the top of the page.
- Click My Money, then click Update beside My Preapproved Payments to find your payment.
- Select your University of Fashion automatically recurring payment, and then click Cancel.
Posted in: Cancellation, refund and return policies