Qa_faqs | Can’t order due to Errors 36, 10754, 10486 or 15005, or other credit card payment problems

PayPal errors 36, 10754 or 10486 and MasterCard error 15005 mean that your credit card has a problem. If you're paid up on all your bills, give your card issuer, usually a bank, a call and ask why they are not allowing you to use your card.

Sometimes, your bank has put your card on temporary hold until you complete or approve certain recent transactions.

Other times, your bank rejects your order because you didn't include exactly the name, address or security code that the credit card company has on file for you. Even a small misspelling of your name or address can lead to a rejected transaction. Consider calling your credit card's bank to ask them what address, exactly, they have on file for you. Then fill out our form again being very careful to input the proper spelling of these items.

The best solution is often to simply use a different credit card.

PayPal error #10486 can mean a lot of things. If you have a PayPal account and tried to pay with it, the account may not have sufficient funds. If you have a PayPal debit card, sometimes PayPal leaves cookies on your computer requiring you to pay with that debit card. The solution to the latter is to clear your browser's cache and history so that your PC no longer has a PayPal cookie blocking you from paying the way you want.

MasterCard error #15005 means that you don't have sufficient credit remaining on your card, or that your card issuer has not authorized you for:
1. Foreign transactions, or
2. Paying for things in a foreign currency

The best solution for the latter error code is to call your MasterCard bank and ask them to enable your account to pay for goods internationally.

Posted in: Payment Issues